Contact us on 01279 883720 service.uk@haag-streit.com

Our Support Hotline is open 9am – 5pm  (Monday – Friday).
We also offer remote support with TeamViewer.

Alternatively, you can fill in the Service contact form.

Purpose-built service facility

The Haag-Streit UK Service Division holds over £500,000 worth of genuine manufacturer spares in our workshop facility. In addition, our Field Service Engineers carry with them a full range of spares and diagnostic equipment to ensure that we can replace any parts needed quickly and efficiently.

If our Field Service Engineer cannot repair your equipment on-site, we will arrange for it to be transported to our workshops, which contain state-of-the-art testing equipment, including; specialized manufacturer diagnostic tools and jigs.

Tonometer repair & calibration

For Perkins & Goldmann tonometers

Haag-Streit UK is the only UK service provider that uses genuine Haag-Streit tonometer parts and test jigs calibrated to Haag-Streit standards, as it is the only Haag-Streit authorised applanation tonometer service agent in the country. You can rest assured we use state-of-the-art testing and calibration equipment and genuine parts and materials, all manufacturer-supplied. At our purpose-built, fully-equipped workshop facility, your tonometer will be fully-inspected, its worn or broken parts replaced, including cone arms and bearings, and its calibration will be checked, all before it is thoroughly decontaminated and returned to your clinic.

Bespoke installation, equipment inspection & relocation

Minimize downtime, even when moving locations

Equipment audits
Our engineers are happy to carry out a full equipment inspection and provide a comprehensive report detailing the general condition of equipment and repair or upgrade, where required. 

Bespoke installation
We can assemble and install your instruments on a bespoke basis to match your existing furniture and meet your specific needs. We will ensure that all is recalibrated and your equipment is in perfect working order before we leave.

Relocation
If you need to relocate your equipment then we are here to help make the process run as smoothly as possible. We can help you uninstall the equipment, ensure it is assembled efficiently, recalibrate it, and run a complete system check to ensure it is working perfectly in its new location.

IT services

For full peace of mind

As the need for increased levels of patient data security becomes ever more paramount, our IT Services Department is on hand to offer advice and assistance with data transfer from local installations to network servers. We offer a choice of options, tailored to suit your individual requirements. A remote diagnostic service is also available.

Electrical safety testing

Full safety check of your equipment

We can carry out electrical safety testing on any equipment on site, as an additional service, in accordance with the IEC 62353 standard. If your faulty equipment is covered by an existing Haag-Streit UK Service Division contract and needs to be returned to our workshop, the repair includes full electrical safety testing, as standard.

First-line user maintenance training

Helping you to keep your equipment in order

We offer first-line user maintenance training (including the replacement of consumables and equipment ‘housekeeping’) to ensure that your staff are confident that they understand how to keep the equipment in optimum condition in between service visits.

Register for your warranty

Take full advantage of your limited warranty by registering your product and stay up-to-date with product and software updates.

Online registration video for EyeSuite

You can register for EyeSuite both online & offline. Watch this short video on how to register EyeSuite online, but please contact us if you need instructions on offline registration.

EyeSuite software updates

Stay current with your Octopus or Lenstar EyeSuite Software versions. Simply make a request to update your software, and a software engineer will be in touch.

Search our frequently asked questions

We have compiled an extensive directory of our most frequently asked questions on products and service issues. We hope you can find what you are looking for, but if you have a question which is not answered, then please call us on (01279) 883720.