Contact us on 01279 883720

Our Support Hotline is open 9am – 5pm  (Monday – Friday).
We also offer remote support with TeamViewer.

Alternatively, click here to fill in the Service contact form.

Established in the 1930s, the Haag-Streit UK Service Division offers an unparalleled personal service. A UK-wide network of experienced and fully-trained engineers is supported by a dedicated in-house team, providing you with the best possible level of service for the entire Haag-Streit UK range of products.

Authorized service agents for the entire Haag-Streit UK product portfolio

Fast repairs by Haag-Streit service experts

Whether you are part of an NHS Trust or a Private Clinic, make the Haag-Streit UK Service Division the first port-of-call for all your ophthalmic equipment. Our dedicated service engineers can support you with a preventative maintenance visit or an ad-hoc repair. Make the Haag-Streit UK Service Division the first port-of-call for all your Haag-Streit equipment, whether it's for a preventative maintenance visit, an ad-hoc repair, or as part of an NHS trust or a private clinic.

We support servicing of the entire Haag-Streit UK product portfolio, including; slit lamps, tonometers, biometers, perimeters, simulators, Optovue OCT equipment and Meridian lasers. We are also an Authorized UK Service Agent for the Haag-Streit Surgical range of microscopes.

Our team of Field and Workshop Service Engineers undergo regular training to ensure they are able to provide the highest level of service on every product within the Haag-Streit UK portfolio. Our Service Division is BS EN ISO 13485:2016 accredited. If you have a service issue, please contact our knowledgeable team.

Device repair

Fast repairs by Haag-Streit service experts

At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the gold standard, naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

You want your device repaired quickly but with complete confidence in what’s covered, the timescales, and the cost. Our teams work across our global service network to advise the best solution, whether that’s arranging for your device to be repaired at one of our global service centers, carrying out a repair at your site, or even arranging for the delivery of a loan unit. The result: you remain fully in control, with minimal downtime at your clinic or practice.

Contact us about repairs in your region.


A range of flexible preventative maintenance programs

All ophthalmic equipment requires regular, thorough service to keep it operating at its best, so we offer a range of flexible preventative maintenance programs. A pre-planned maintenance visit will reduce the risk of equipment failure and downtime and ensure that your device or solution performs in accordance with our required manufacturer standards and specifications. As standard, we provide:

  • Thorough device inspection
  • Full re-alignment or re-calibration
  • Diagnostic measurement testing
  • Replacement of worn parts
  • Software/firmware updates
  • Decontamination or cleaning
  • Rigorous final functional/safety testing as standard

Spare & wear parts

Fast access to genuine spare parts, worldwide

Purchasing genuine Haag-Streit parts, be it a light bulb, a fuse, or a screw, is the best way to ensure optimum performance of your device. We provide fast access to customer installable replacement parts worldwide.

Remember, you can only purchase Haag-Streit manufacturer officially approved authentic spare parts directly from Haag-Streit or your local authorized Haag-Streit dealer. Non-manufacturer-approved spare parts will not be compatible or compliant with Haag-Streit's equipment standards and specifications. You may also face quality issues, such as defects, failures, or damages, that can affect the performance and, more importantly, the safety of your device.

Call us to learn more about obtaining genuine Haag-Streit spare parts.

Service products

Find a service package to meet your individual needs

We provide a variety of comprehensive, flexible service packages for every device and solution within the Haag-Streit portfolio.

A Haag-Streit service package removes any concerns so that you can focus on your clinical work and your patient lists.

We offer three standard service contracts: Gold, Silver, and Bronze. Each service contract is designed to give you complete peace of mind, and the different levels allow you to choose the right option to suit your needs. And, if you are looking for something outside these three standard service contracts, then we can tailor a bespoke service product especially for you. Moreover, with our prepaid block-time support plans, you will gain even greater flexibility and efficiency over your budget and service requirements.

Regardless of your level of cover, you can expect regular inspections, priority call-outs and first-line access to our dedicated service center, as standard. Still need something extra? Ask about our range of add-on services, from bespoke installations to IT services and equipment audits.

Haag-Streit UK Support

This is your central destination for accessing essential resources. Find EyeSuite registration instructions, software update requests, warranty registration, and support requests — all designed to streamline your experience and ensure you get the most out of your Haag-Streit products.