At Haag-Streit, we understand how important it is for your clinic or practice to run seamlessly without interruption to your service. While we are proud to say that our products are the gold standard, naturally, service issues can still arise, which may lead to your equipment needing to be repaired by a service expert.

If you have an issue with your device and don’t have an existing service contract, our service engineers can come and undertake a one-off callout to give your device a full inspection and endeavour to fix the issue on-site, resulting in minimal downtime.

For us, a successful installation does not begin on site, but rather with detailed planning that takes into account the space available within your clinic or practice. If necessary, we can prepare your equipment in-house so that installation can proceed smoothly and in accordance with the manufacturer's technical guidelines.

Our experienced and certified technicians integrate the medical software into your systems – naturally in compliance with data protection legislation and in accordance with UK regulatory requirements. This ensures you have a reliable and secure basis for your daily clinical activity right from the start.

Purchasing genuine Haag-Streit parts, be it a light bulb, a fuse, or a screw, is the best way to ensure optimum performance of your device. We provide fast access to customer installable replacement parts.

Remember, you can only purchase Haag-Streit manufacturer officially approved authentic spare parts directly from Haag-Streit UK. Non-manufacturer-approved spare parts will not be compatible or compliant with Haag-Streit's equipment standards and specifications. You may also face quality issues, such as defects, failures, or damages, that can affect the performance and, more importantly, the safety of your device.

Contact us to learn more about obtaining genuine Haag-Streit spare parts. Alternatively, visit the HS-UK eshop where we have many slit lamp spare parts available to purchase.

Every Haag-Streit slit lamp is supplied with a 10 year manufacturer warranty. In addition, Haag-Streit UK offers a more comprehensive Slit Lamp 10 Year Warranty Maintenance Contract, which extends this limited warranty, offering full peace-of-mind. The Slit Lamp 10 Year Warranty Maintenance Contract includes the following;

• Repair of slit lamps that have been subject to general wear and tear
• Labour costs and Engineer travel expenses
• Preventative maintenance - an HS-UK Service Engineer will undertake one annual service visit for the duration of the 10 year warranty period.

To take advantage of the comprehensive Slit Lamp 10 Year Warranty Maintenance Contract, please get in touch to learn more.

Haag-Streit provides a range of tables and furniture which are specifically designed for your slit lamp. Once you have selected your chosen table, this can be included as part of your service contract, along with your device.

Your table needs to remain in optimal condition to fully-support your ophthalmic device. A service contract will provide cover in case of any failure, ensuring there is minimal disruption to your clinic or your patients.

Haag-Streit provides professional and effective EyeSuite support. Delivered on-site or remotely, we support you so that you can fully benefit from our latest releases while focusing on your clinical practice. From managing updates and maintenance to answering questions, our software engineers are here to help.

Bespoke installation
We can assemble and install your instruments on a bespoke basis to match your existing furniture and meet your specific needs. We will ensure that all is recalibrated and your equipment is in perfect working order before we leave.

Equipment inspection
Our engineers are happy to carry out a full equipment inspection and provide a comprehensive report detailing the general condition of equipment and repair or upgrade, where required. 

Relocation
If you need to relocate your equipment then we are here to help make the process run as smoothly as possible. We can help you uninstall the equipment, ensure it is assembled efficiently, recalibrate it, and run a complete system check to ensure it is working perfectly in its new location.