IT & software services

As the need for increased levels of patient data security becomes ever more paramount, we offer advice and assistance with data transfer from local installations to network servers. We offer a choice of options, tailored to suit your individual requirements. A remote diagnostic service is also available. For more information on IT support options, contact us on 01279 883720 or service.uk@haag-streit.com.

Haag-Streit DICOM Support

Seamless integration for reliable data flow

DICOM (Digital Imaging and Communications in Medicine) is the global standard for medical imaging data. With Haag-Streit DICOM Support, your diagnostic devices integrate seamlessly into your hospital or clinic IT environment.

Our experts provide both remote and on-site assistance – from initial setup to troubleshooting – ensuring reliable and secure communication with PACS and other systems.

DICOM Support portfolio

Haag-Streit DICOM Support is available for all systems with a valid EyeSuite version. This means:

  • Coverage from delivery until end of support
  • Available across our full diagnostics portfolio
  • Flexible support on-site or remotely.

Database Recovery

Protecting your data when it matters most

The Database Recovery service helps repair or recover a damaged or corrupt database installed on a Haag-Streit device. Because data is often more valuable than hardware itself, our specialists work to restore access whenever possible.

Please note: recovery cannot always be guaranteed, as the outcome depends on the level of damage, the availability of a backup, and the condition of the affected hardware.

Database Recovery portfolio

Database Recovery is available for all Haag-Streit diagnostic systems with a supported EyeSuite version. This includes:

  • Coverage from delivery of your system until the product is no longer able to be supported
  • Service available in-house or remotely
  • For databases larger than 300 GB: customers must send the data on an external SSD to Haag-Streit (with at least 3× the database size as storage space), ensuring safe handling & sufficient capacity.

This offering ensures your diagnostic data remains protected throughout the lifecycle of your device.