The HS-UK Service Division is BS EN ISO 13485:2016 accredited.

You will find details about our different service contract options on our website at https://hsuk.co/service or in our service brochure. For prices, please contact the HS-UK Service Division on 01279 883720 or email service.uk@haag-streit.com. We are happy to discuss pricing and service options with you.

We offer Gold, Silver or Bronze contracts. Visit our HS-UK Service Division pages to find out more about taking out a service contract.

All new Haag-Streit slit lamps are supplied with a 10 year limited warranty, as standard. In addition, Haag-Streit UK offers a more comprehensive slit lamp warranty maintenance contract, which extends this limited warranty. For more information on these warranties, visit our slit lamp warranty page.

Yes, we offer an on-call breakdown service. Please call 01279 883720 or email service.uk@haag-streit.com to arrange a visit.

The HS-UK Service Division is able to support all equipment distributed or manufactured by Haag-Streit UK. Haag-Streit UK has distributorships for leading ophthalmic brands, including; Haag-Streit and Meridian AG. Our engineers are fully-trained and supported by each manufacturer and have access to genuine parts along with the latest updates and technical support.

We only use brand new, genuine parts supplied by the original manufacturer, ensuring your equipment maintains its type approval and is able to perform to the standards you expect.

Yes, all parts we fit have a lot reference which is recorded against the product serial number on the Service Division CRM system.

Yes, our team are able to offer assistance over the telephone. We are able to connect remotely to assist you in diagnosing any problems or performance issues you may have. All we need is permission to access your network. Please contact us on 01279 883720 or, alternatively, email service.uk@haag-streit.com with your query.

Yes, we have field-based Service Engineers located across the UK to support you anywhere, including the Isle Of Man and the Channel Islands.

Before we can send our engineer to your site, we will need full details of your equipment, the serial number and the fault you are reporting. In addition, we will require an official purchase order to cover the costs involved (these costs include; travel, site time and also any parts that may be required).

Yes, we give 3 months warranty on parts and work carried out on any reported fault.

You should only purchase official spare parts from Haag-Streit UK. If you require a replacement bulb, these are available on the HS-UK e-shop at https://hsuk.co/eshop.  If you require any other spare parts, please contact the HS-UK Service Division on 01279 883720 or email service.uk@haag-streit.com.

The HS-UK Service Division support team are available to call between 9am and 5pm, Monday to Friday. Please contact us on 01279 883720 or, alternatively, email service.uk@haag-streit.com with your query. Need support for a slit lamp? Why not read our list of slit lamp troubleshooting FAQs to see if your question has already been answered? 

Once a member of our Service Team has spoken with you and confirmed details of the fault and the contract details (or a purchase order if you do not have a service contract) one of our fully-trained Service Engineers will contact you within 4 hours to arrange a site visit. We aim to visit your site within 72 hours.

Older Haag-Streit slit lamps can be enhanced by converting them to use a 14mm LED illumination system. Many eye clinics are still using tungsten bulbs in slit lamps, which can lead to equipment down-time when the bulb needs to be replaced.

An LED enhancement is quick and simple to perform, with little downtime. Our Service Engineers will visit you and install the conversion kit in just a few hours. For further information, view our LED upgrade brochure or email the HS-UK Service Division at ledupgrade@haag-streit-uk.com

Yes, we offer customers the opportunity to regularly service their Haag-Streit slit lamps. Regular servicing guarantees that your slit lamp consistently provides the best detail for clinical diagnosis and reduces equipment downtime. It also ensures the slit lamp performs in accordance with required Haag-Streit standards and specifications. We are the only Haag-Streit authorised slit lamp service agent in the UK and only use manufacturer-supplied parts and materials. Visit our HS-UK Service Division pages to find out more. Alternatively, you can contact the HS-UK Service Division on 01279 883720 or service.uk@haag-streit.com to book your slit lamp service.

Yes, we offer customers the opportunity to regularly service their Haag-Streit tonometers. Regular servicing guarantees that your applanation tonometer consistently provides accurate measurements, reduces equipment downtime and prolongs the life of your device. For further information, view our Tonometer Calibration Guide Our dedicated tonometer servicing workshop is fully-equipped with state-of-the-art testing equipment calibrated to Haag-Streit standards, for both Perkins and Goldmann tonometers. We are the only Haag-Streit authorised tonometer service agent in the UK and only use manufacturer-supplied parts and materials. Contact the HS-UK Service Divisionon on 01279 883720 or email service.uk@haag-streit.com to book your tonometer service.

The HS-UK Service Division is an authorised UK service agent for the Haag-Streit Surgical (formerly Moeller-Wedel) range of surgical microscopes, microscope imaging and accessories. If you have a service issue with your microscope or require further information on service contract options, please contact the HS-UK Service Division on 01279 883720 or email service.uk@haag-streit.com.

Please make sure that the power supply unit which sits in the cage underneath the table is switched on.  If this does not solve your issue then please contact our support team on 01279 883720 or email service.uk@haag-streit.com.

The green lights indicate there should not be a fault. It is only if the lights are red that there is an issue. Please make sure the slit is open using the knob on the lower illumination part of the slit lamp and ensure that the illumination control on the table is on. If this does not solve your issue then please contact our support team on 01279 883720 or email service.uk@haag-streit.com.

There are a number of reasons why the light may not be visible and there are a few checks that you can do to help find the problem.

• Check the slit width - when the slit beam is fully closed, you will not see any light. Try fully opening the slit. 
  
  
• Check the filters - if the filter wheel is not fully engaged or sat between two filters, then the light will be blocked. Move the sliver filter slider to the open filter. 
  
  
• Check the slit height - If the slit height is inbetween two hight apertures, the light will not be visible. Change the slit height to its highest setting. 
  
  
• Check the power - sometimes, if a slit lamp has been moved, the power lead may have been partially pulled out. Check that the lead is fully plugged in and power is going through to the table. Be careful when checking electrics and turn-off device at the plug before checking cables. Most table models have a light to indicate that the table is turned on / has power. Some tables may have more that one power switch, so check around the table to see if there is a second power switch. 
  
  
• Check the bulb (not applicable to LED slit lamps) - older slit lamps use a bulb to provide illumination. If the bulb has blown, then no light will be visible. The bulb can be easily changed. Be careful! If the slit lamp has been used recently as the bulb and housing will be very hot. Wait for the lamp to cool before changing the blub. Another option is to upgrade, if suitable, to LED.

Check the magnification. If the magnification is between two settings, the light will not be visible through the optics.

Check that the slit lamp illumination is centred. If the slit lamp has been de-centred for an indirect illumination technique, this can make getting a sharp, in-focus slit beam challenging. Check the centre dial on the back of the illumination dial is tight, and the slit lamp will self-centre. Also check what setting the eyepieces are on. If these are off, then it will be difficult to focus and may cause eye strain. Try using a focusing rod to set the optics. 

Traditional Haag-Streit slit lamps have an unparalleled life expectancy of over 27 years. Some are still in use after 40 years. Over time, debris can build up and moving parts need to be oiled. The Haag-Streit UK Service Division can service the slit lamps and help keep them working for years to come. We recommend an annual service to keep slit lamps in the best condition. We can also offer advice on LED upgrades and when to consider replacing an old slit lamp.